Effective date: 23 October 2025
This Refund and Cancellation Policy applies to all bookings, payments, and services made through Jungleciti Hospitality India Private Limited and its international outbound tourism division Jungleciti Sky International ("we", "our", or "us"). Please read this policy carefully before making a booking or payment.
All bookings made with Jungleciti Sky International are subject to our standard cancellation and refund terms. We strive to provide transparent processes for refund and cancellation handling while maintaining fairness to both travelers and our partner service providers (airlines, hotels, ground operators, etc.).
If you wish to cancel your confirmed booking, please notify us in writing at refunds@jungleciti.com or via our secured Contact Us form. The following general rules apply unless otherwise specified in your package agreement:
All cancellations must be communicated directly to our official email or form. Refund timelines depend on payment method and supplier policies.
Some travel components are strictly non-refundable once booked. These include but are not limited to:
We reserve the right to cancel, modify, or re-schedule any package due to force majeure, safety concerns, government restrictions, or supplier unavailability. In such cases, customers will be offered:
We will make reasonable efforts to communicate such changes promptly and minimize inconvenience to our travelers.
Approved refunds are processed within 7–14 working days from the date of confirmation by our accounts team. Refunds are credited using the same payment method used for booking, unless otherwise agreed in writing. Please note that banks or payment processors may take additional time to reflect the credit in your account.
Our travel planners spend significant time designing personalized itineraries for each customer. A customization/design fee may apply for curated packages and is generally non-refundable once the itinerary has been presented, even if the traveler chooses not to proceed.
We typically take up to 7 days to design these curated itineraries, ensuring every journey meets your specific requirements.
We are not liable to refund or compensate for cancellations or delays caused by circumstances beyond our control, including but not limited to natural disasters, pandemics, political unrest, flight cancellations, weather disruptions, or government travel restrictions. In such cases, we will assist in re-scheduling or re-routing based on supplier policies.
No refunds or credits will be issued for travelers who fail to appear on the travel date, arrive late, or voluntarily do not use any included service (e.g., hotel night, meal, tour, transfer, etc.).
For all refund or cancellation related inquiries, please contact:
Jungleciti Hospitality India Private Limited
Jungleciti Sky International — Outbound Tourism Arm
Email: hello@junglecitisky.com
Contact Form: Contact Us
All refund and cancellation requests are handled by our human operations team through our secured contact form or official email. We do not route financial or booking-related discussions through AI chatbots or automated systems.